Most problems can be solved by consulting the Forum or

Registered customers can use support tickets.
Or you can request to speak with a technician (10:00 to 16:00) via chat


Technicians can assist you with problems related to the hosting service but not with third-party applications you install. If you encounter difficulties installing any application you should consult the application's support.
Similarly they cannot provide you with technical support on html editors, programs that generate HTML pages or applications that generate databases, scripts, CGI, ASP, PHP or others for which you should contact the relevant vendors; nor can they assist you with the use and/or configuration of software or hardware or delete or modify files and scripts within your web space.